{"id":24554,"date":"2026-06-02T14:22:23","date_gmt":"2026-06-02T12:22:23","guid":{"rendered":"https:\/\/staging.serbianprivatetours.com\/obavestenje-o-nacinu-i-mestu-prijema-reklamacija\/"},"modified":"2026-06-22T16:49:31","modified_gmt":"2026-06-22T14:49:31","slug":"obavestenje-o-nacinu-i-mestu-prijema-reklamacija","status":"publish","type":"page","link":"https:\/\/staging.serbianprivatetours.com\/sr\/obavestenje-o-nacinu-i-mestu-prijema-reklamacija\/","title":{"rendered":"Obave\u0161tenje o na\u010dinu i mestu prijema reklamacija"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24554\" class=\"elementor elementor-24554 elementor-7878\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb088e e-flex e-con-boxed e-con e-parent\" data-id=\"7fb088e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e24e16 e-flex e-con-boxed e-con e-parent\" data-id=\"5e24e16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5e6942b e-con-full e-flex e-con e-child\" data-id=\"5e6942b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a153b64 e-con-full e-flex e-con e-child\" data-id=\"a153b64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9235771 elementor-widget elementor-widget-heading\" data-id=\"9235771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Obave\u0161tenje o na\u010dinu i mestu prijema reklamacija<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732c286d elementor-widget elementor-widget-text-editor\" data-id=\"732c286d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>U skladu sa \u010dlanom 12. stav 1. ta\u010dka 9, a u vezi sa \u010dlanovima 55. i 151. stav 3. Zakona o za\u0161titi potro\u0161a\u010da<\/p>\n<p>(Sl. glasnik RS, br. 88\/2021)<\/p>\n<p>Individual Travels doo Beograd \u2013 Vo\u017edovac<\/p>\n<p>izdaje<\/p>\n<p>OBAVE\u0160TENJE<\/p>\n<p>o na\u010dinu i mestu prijema reklamacija<\/p>\n<p>Potro\u0161a\u010d mo\u017ee izjaviti reklamaciju usmeno, pisanim putem ili pozivom na 063\/684466, 011\/4073969 ili elektronskim putem slanjem e-maila na adresu prodavca\u00a0<strong>tour@serbianprivatetours.com<\/strong>, i to na adresi Vojvode Stepe 361\/34, Beograd, uz obaveznu dostavu ra\u010duna sa fiskalnim ise\u010dkom ili samo fiskalnog ra\u010duna.<\/p>\n<p>Reklamacije se podnose tokom radnog vremena kod\u00a0<strong>osobe zadu\u017eene za prijem reklamacija \u2013 Miljana Miljevi\u0107a.<\/strong><\/p>\n<p>Prodavac je du\u017ean da potro\u0161a\u010du odgovori na izjavljenu reklamaciju pisanim ili elektronskim putem bez odlaganja, a najkasnije u roku od osam dana od dana prijema reklamacije. Odgovor prodavca na reklamaciju potro\u0161a\u010da mora da sadr\u017ei odluku da li prihvata reklamaciju, obrazlo\u017eenje ukoliko reklamaciju ne prihvata, izja\u0161njenje o zahtevu potro\u0161a\u010da u pogledu na\u010dina re\u0161avanja reklamacije, kao i konkretan predlog roka i na\u010dina re\u0161avanja reklamacije ukoliko je prihvata. Rok za re\u0161avanje reklamacije ne mo\u017ee biti du\u017ei od 15 dana.<\/p>\n<p><strong>Ukoliko prodavac odbije reklamaciju, du\u017ean je da potro\u0161a\u010da obavesti o mogu\u0107nosti vansudskog re\u0161avanja spora i o nadle\u017enim telima za vansudsko re\u0161avanje potro\u0161a\u010dkih sporova, na osnovu \u010dlana 55. stav 12. Zakona o za\u0161titi potro\u0161a\u010da. Nadle\u017ena tela za vansudsko re\u0161avanje sporova mogu se prona\u0107i na slede\u0107em linku\u00a0<\/strong><a href=\"https:\/\/mtt.gov.rs\/extfile\/sr\/33309\/lifstaa.pdf\"><strong>https:\/\/mtt.gov.rs\/extfile\/sr\/33309\/lifstaa.pdf<\/strong><\/a><\/p>\n<p>Postupak vansudskog re\u0161avanja potro\u0161a\u010dkog spora potro\u0161a\u010d mo\u017ee pokrenuti samo ako je prethodno izjavio reklamaciju, odnosno nakon dobijanja odgovora kojim je reklamacija odbijena.<\/p>\n<p>Obave\u0161tavamo potro\u0161a\u010de da je trgovac du\u017ean da u\u010destvuje u postupku vansudskog re\u0161avanja potro\u0161a\u010dkih sporova, u skladu sa \u010dlanom 151. stav 3. Zakona o za\u0161titi potro\u0161a\u010da.<\/p>\n<p>Obave\u0161tavamo potro\u0161a\u010de da je trgovac du\u017ean da u\u010destvuje u vansudskom re\u0161avanju potro\u0161a\u010dkih sporova na osnovu \u010dlana 151. stav 3. Zakona o za\u0161titi potro\u0161a\u010da.<\/p>\n<p>Dana 20.12.2022.<\/p>\n<p>U Beogradu<\/p>\n<p>Odgovorno lice \u2013 Miljan Miljevi\u0107<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21d77fc e-con-full e-flex e-con e-child\" data-id=\"21d77fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>U skladu sa \u010dlanom 12. stav 1. ta\u010dka 9, a u vezi sa \u010dlanovima 55. i 151. stav 3. Zakona o za\u0161titi potro\u0161a\u010da (Sl. glasnik RS, br. 88\/2021) Individual Travels doo Beograd \u2013 Vo\u017edovac izdaje OBAVE\u0160TENJE o na\u010dinu i mestu prijema reklamacija Potro\u0161a\u010d mo\u017ee izjaviti reklamaciju usmeno, pisanim putem ili pozivom na 063\/684466, 011\/4073969 ili [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24554","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Obave\u0161tenje o na\u010dinu i mestu prijema reklamacija - Serbian Private Tours<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Obave\u0161tenje o na\u010dinu i mestu prijema reklamacija - Serbian Private Tours\" \/>\n<meta property=\"og:description\" content=\"U skladu sa \u010dlanom 12. stav 1. ta\u010dka 9, a u vezi sa \u010dlanovima 55. i 151. stav 3. 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